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Torpedo Transport Services LLC (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information obtained through our website, communications, and transportation-related business operations.

 

1. Information We Collect

We may collect personal and business information from shippers, customers, brokers requesting quotes, drivers, carriers, and website visitors, including but not limited to:
 

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A. Information You Provide Voluntarily

• Full name

• Company name

• Email address

• Phone number

• Business or mailing address

• Shipment and freight details

• Billing and payment information

• Driver information (including CDL number, employment history, insurance, and vehicle information)

• Any information submitted through quote request forms, contact forms, driver applications, emails, or phone communications
   

B. Information Collected Automatically

• IP address

• Browser and device information

• Pages visited and usage data

• Cookies and similar tracking technologies
  
   

2. How We Use Your Information

Torpedo Transport Services uses collected information to:

• Provide freight quotes and transportation services

• Communicate with shippers, brokers, customers, and drivers

• Process billing, payments, and invoices

• Evaluate driver and carrier qualifications

• Meet DOT, FMCSA, and other regulatory requirements

• Improve our website and services

• Protect against fraud and ensure operational security
  
   

3. Information Sharing and Disclosure

We do not sell personal information. We may share information only when necessary with:

• Shippers, brokers, customers, or carriers involved in a shipment

• Third-party service providers (dispatch, accounting, compliance, insurance, IT services)

• Government or regulatory authorities when required by law

• Law enforcement or legal entities to comply with legal obligations

All third parties are required to maintain the confidentiality of the information shared.

 

4. Driver and Carrier Information

Personal information provided by drivers or carrier partners is used solely for:

• Qualification and safety compliance

• Insurance and credential verification

• Dispatch and contracting purposes

• Regulatory reporting and recordkeeping

Information is retained only as long as required by law or business necessity.

 

5. Cookies and Tracking Technologies

Our website may use cookies to enhance functionality, analyze traffic, and improve user experience. You may disable cookies in your browser settings; however, some website features may not function properly.

 

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information. While we strive to secure your data, no online transmission or storage method is guaranteed to be 100% secure.

 

7. Your Rights and Choices

Depending on applicable state laws, you may have the right to:

• Request access to your personal information

• Request corrections or deletion

• Opt out of certain communications

Requests may be submitted using the contact information below.

 

8. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

 

9. Third-Party Links

Our website may contain links to third-party websites. Torpedo Transport Services is not responsible for the privacy practices or content of those websites.

 

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.